1. Are you trading or manufacturer? Manufacturer. 2. What's your MOQ for challenge coins? 1 piece. 3. Can I get a sample of challenge coins? Yes, free sample but you need pay mold charge. And we will take photos for your confirmation. If you need physical sample, we will send you by freight collect. 4. What design format do you need? AI/PDF/PSD/CDR/JPG, if you don't have the artwork, our designer can help you. 5. How about your delivery time? 3-7 days for sampling (depend on your design) 5-15 days for mass production (as per your quantity). 6. How to delivery and how long does it take? Usually 3-5 days by FedEx/DHL/UPS/TNT with low freight charge; By air or sea is ok. 7. What is your payment terms? If order amount below $300, 100% T/T in advance; . If more than $300, 30% T/T deposit and balance before shippment. 8. How to make payment? T/T, western union, paypal, moneygram, Alibaba secure pay by credit card. 9. What's the order process? Inquiry> Quotation > Confirm and Pay Mold Charge> Create Artwork> Approval> Full or Partial Payment> Production + Shipping after Full Payment 10. Do I need pay the mold charge for the repeat order? No, we will keep your mold for three years.